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You want the customer experience of your pool and spa service to be nothing short of spectacular.
Countless things can go wrong. You need tools that anticipate those challenges and get things done right the first time! Then, all that customers see is your expert staff coming to their rescue to take care of business.
No company grows without a few bumps along the way. For pool and hot tub service providers, the biggest challenge is continuing to provide excellent customer service as you scale up.
Thirty years ago, the concept of a paperless office was utterly unheard of. Having to use paper to record and send information was thought the only option. For businesses, this meant stacks of paperwork, faulty printers, messy handwriting, and jam-packed file cabinets were a necessary evil for everyday busywork.
In case you haven't noticed, America has been taken by storm by a petite Japanese woman named Marie Kondo, whose best-selling book, The Life-Changing Magic of Tidying Up, has inspired millions to tidy-up their lives. Her methodology — referred to as the KonMari Method — has been applied to everything from housewares to apps on your phone. Her impact on people is so prevalent that since her book was first published in 2015, she has since been featured on countless blogs and even acquired her own Netflix show: Tidying Up with Marie Kondo.
The struggle is real.
When you own a pool and spa business and offer recurring service or maintenance to your clients you’re setting your business up for success by creating a recurring revenue stream.