Back in the early 2000s, the hearth industry was operating under legacy architecture – paper orders and manual inventory books. Operations were not running efficiently, sales and marketing were very difficult to track, and success was difficult to replicate.
Alex Soubliere, co-owner, Friendly Fires was dedicated to finding a new, innovative technology approach to growing his small hearth business in Canada. After extensive market research and trial and error, Alex realized that generic back-office, sales and marketing software solutions from major providers weren’t suited for the specialized needs of the hearth industry, were far from interoperable, weren’t user friendly, and actually caused more operational headaches for his company and its employees.
Month and year end procedures often vary depending your pool, spa & hearth business or even your position within the company. I will assume that if you are reading this blog, you have some level of responsibility for accounting activities within the company and subsequently closing out the accounting records. For most of you, that will involve much more than just reconciling the bank accounts.
Inventory tracking is one of the most complex and vexingissues for pool, spa & hearth retailers and wholesalers. Virtually everything that happens in your business conspires to degrade inventory accuracy. Service employees don’t write things down, sales staff give items away, operations people forget or don’t have time to process RGA’s…the list goes on.
Welcome to the final installment in our series on how to select the right POS & Business Management Software for your business! Today we’ll be discussing the implementation process and what you should consider before selecting a software provider.
The Implementation process of a new software program is not a small undertaking. There can be many challenges; however, with proper preparation you can limit any confusion or frustration. Knowing the common challenges implementation clients experience may help you better prepare for your implementation. There are five main things you need to be aware of in order to create a solid project plan and realistic goals.
Every year, pool, spa and hearth retailers and business owners alike, come face-to-face with the task of having to conduct physical counts. Conducting a physical count can be a long, pain-staking process if you and your team are not prepared. Below are some best practice techniques that can help you conduct a speedy and efficient physical count.
As the busy season begins to wind down there is a sense of relief often followed by a healthy dose of reality: it may be slow but we still have a business to run folks! One of the greatest challenges in a seasonal industry is to find creative ways to keep revenue flowing and staff busy. Many businesses out there are using software to run their business, but not fully utilizing all of the features. We’d suggest you take this opportunity to learn something new, reinvent existing processes and retool your business.