Hot Tub, Pool, Service, Retail
Interviews & Checklists
Streamline your operation and reduce shop time, drive time and overtime!
Your service managers and techs need all the help they can get once this season hits. By implementing these 2 simple tips your service department can streamline communication, improve customer experience and save your business time and money.
Download the free examples and start streamlining your operation:
❯ Interviews - start the customer's journey with easy to follow questions to pin point requests and give your service techs the information they need!
Interviews are a great way to start the conversation with your customer and get to the root of the problem. They also help provide important information to your service tech so they are prepared before they start the job.
During the interview process you may find that the problem was as simple as a breaker being tripped. If that is the case, you can walk your customer through the solution without sending a service technician, which builds trust and creates a great customer experience.
❯ Checklists - ensure each job is completed, documented and communicated to the customer, back office and service techs with no time wasted!
Checklists are a great way to start any service job, ensure all steps are completed, document any notes or issues and communicate to your client and back office. They also help any seasonal or new employee finish each job without missing a beat!
Hot Tub, Pool, Service, Retail
Service Managers & Techs ... this one's for you!
With 20 years experience in running a successful hot tub company, I'll share how I grew a company from 1 location to 7 with these tips, tricks and best practices for your service division. Learn how you can save time & money for your business.
Check out Interviews and Checklists for free downloads and more details on how to streamline your operation.
Watch last months webinar for details to Spring Into Service this year - Your service managers and techs need all the help they can get once this season hits. Give them the tools they need to streamline your service division.
Want more LOU? Join one of our upcoming webinars or request a demo.
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