Interviews & Checklists
Streamline your operation and reduce shop time, drive time and overtime!
Your service managers and techs need all the help they can get once this season hits. By implementing these 2 simple tips your service department can streamline communication, improve customer experience and save your business time and money.
Download the free examples and start streamlining your operation:
❯ Interviews - start the customer's journey with easy to follow questions to pin point requests and give your service techs the information they need!
Interviews are a great way to start the conversation with your customer and get to the root of the problem. They also help provide important information to your service tech so they are prepared before they start the job.
During the interview process you may find that the problem was as simple as a breaker being tripped. If that is the case, you can walk your customer through the solution without sending a service technician, which builds trust and creates a great customer experience.
❯ Checklists - ensure each job is completed, documented and communicated to the customer, back office and service techs with no time wasted!
Checklists are a great way to start any service job, ensure all steps are completed, document any notes or issues and communicate to your client and back office. They also help any seasonal or new employee finish each job without missing a beat!
Want more LOU? Join one of our upcoming webinars or request a demo.