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11 Questions To Ask ERP Vendors
Dan McManusSep 22, 2022 8:00:00 AM5 min read

11 Questions To Ask ERP Vendors

Are you searching for an ERP system? If so, you’ll want to know what questions to ask potential vendors.

Not sure where to start? No problem. In this post, we’ve included a list of 11 crucial questions to start the conversation. Keep reading to learn more.

What Is An Erp System?

ERP (Enterprise Resource Planning) systems are software solutions that integrate various departments and functions within a company into a single computer system. This allows for streamlined communication and data sharing between departments, improving efficiency and productivity.

How Will It Benefit My Business?

ERP systems benefit your business by increasing efficiency and productivity, reducing costs, and improving decision-making. It can also help you keep track of your inventory, customers, and suppliers.

You can find a more detailed guide here: What are the benefits of using an ERP system?

11 Questions To Ask Erp Vendors

Now that you know the basics of ERP systems and how they can benefit your business, you’re ready to start comparing ERP vendors. But with so many options on the market, it can be hard to know where to start.

Here are eleven questions to ask ERP vendors to help you narrow down your options and find the best fit for your business.

1. What Needs Does This Erp System Address?

Whether you’re looking for an ERP system to replace your current one or starting from scratch, it’s essential to choose software that will address the needs of your business. Also, ask each vendor how their system can benefit your company specifically.

2. Is The System Customizable?

ERP systems are known for being very complex. Asking your vendor if the system is customizable will give you a better idea if they can tailor it to meet your business’s specific needs.

Most ERP systems are complete software that will work well for any industry. However, with slight changes to how the software works, you can ensure that it works for your enterprise. That’s why a customizable system is always an advantage.

3. What Kind Of Support And Training Do They Offer?

A person busy training other people

As mentioned, ERP systems are very complex. Therefore, it could take a while for your business to adjust. But, with good initial training on the product and high-quality support, you can lower the time it takes.

This is why you’ll want to know what kind of training and support the vendor offers before making a purchase. In addition, it will help you determine if the vendor is committed to helping you successfully use their product.

4. How Easy Is It To Use?

Ease of use is always essential when choosing any software for your business. But, it’s imperative when choosing an ERP system.

This is because many different departments within a company use an ERP system. Therefore, it needs to be user-friendly so that employees from all departments can use it without problems.

ERP software is an investment, both in terms of money and time. So, you’ll want to make sure that the system you choose is easy to use to ensure you can get the most out of it.

5. Do You Have Any Significant Improvements In The Pipeline?

A pathway that says now, next, and later, to represent a Roadmap.

Knowing that the vendor you choose is constantly improving their software will give you peace of mind. In addition, it shows that they’re committed to providing their customers with the best possible product.

It’s also crucial to know if there are any significant improvements in the pipeline because it will allow the company to prepare for any major updates soon.

6. How Well Does The System Integrate With Other Software?

In today’s business world, it’s rare to find software that doesn’t need to integrate with other programs. Therefore, you’ll want to ensure that the ERP system you choose can integrate seamlessly with the other software you use.

This is important because it will reduce the risk of data entry errors and increase efficiency. Furthermore, an integrative ERP system will help you save time and money. It’s like the old saying: work smart, not hard.

7. Is The System Scalable?

A graph showing scalability

As your business grows, you’ll want to make sure that the ERP system you choose can grow with you. In addition, it will help you avoid replacing the system as your needs change.

8. What Are All The Costs Associated With The System?

ERP systems can be expensive, so you’ll want to ensure you understand all the costs associated with the system. It includes the initial purchase price and any recurring costs, such as support, maintenance, and training.

9. What Are The Hardware Requirements?

A piece of computer hardware

ERP software requires powerful hardware. So, if you’re looking into using an on-premise system, you’ll want to ensure that your company’s current hardware can handle the software. Otherwise, you’ll need to make a substantial investment in new hardware.

10. What Is The Implementation Timeline?

An ERP system can take a while to implement. That’s why ensuring that the vendor you choose can meet your company’s timeline is crucial.

The vendor should be able to provide a detailed plan of how they will implement the system, including the initial training. Again, it will help you avoid disruptions to your business during the transition.

11. In What Industries Do You Specialize?

Each industry has specific needs. So, the vendor you choose must specialize in your industry or something similar to what you do. This will ensure that their system meets the specific needs of your business.

By asking these questions, you’ll better understand the ERP system and how it can benefit your business. You’ll also determine if the vendor is a good fit for your company.

Final Word

ERP systems can be a vital part of your business, but doing your research first is essential. Make sure you ask the right questions and find a system that will benefit your specific company.

We hope this article has helped you understand what to expect from an ERP vendor and how to pick the perfect system for your business. If you’re ready to take the next step, sign up for Evosus’ premium software today. We’ll be happy to answer your questions.

Alternatively, you can book a demo to see what we can do or continue reading our informative blog to learn more. 


Dan McManus

Dan McManus, President and CEO of Evosus, is a seasoned technology executive with over 17 years of experience. His deep industry knowledge and strategic leadership make him a trusted authority on technology and software development trends, best practices, and innovations.