Every part of your business in sync

Everything stays connected so your team moves faster, your data stays accurate, and your customers stay happy.

Inventory You Can Trust -Everywhere

100% visibility across all stock sites including stores, warehouses, and vehicles.
Keep SKU levels filled and accurate with reorder alerts, easy receiving & transfers, and fast physical counts.

Retail that Moves as Fast as Your Employees

Ring up customers in seconds.
Accept credit, debit, cash, check, Apple Pay, Google Pay, ACH, and payment‑on‑file.
Access transaction history quickly.
See real‑time inventory to ensure items are in stock.

Service That Helps You Finish More Jobs Per Day

Easily assign jobs with drag-and-drop scheduling.
Reduce drive time with route optimization powered by Google maps.
Work online or offline with the LOU Mobile app.
Capture water tests, photos, gate codes, and notes, then auto‑notify customers when the job is done.

Ecommerce That Expands Your Reach (Not Your To‑Do List)

Launch an online store and accept online orders with secure payments.
Sync products, pricing, and availability from LOU so stock and orders stay in sync.

Accounting That Lives Where the Work Happens

View real‑time financials, A/R, A/P, balance sheet, income and cash flow statements.
Post journal entries and pay bills without leaving LOU
Optional integration with QuickBooks Online.

Analytics & Reporting That Help Make the Right Move

Track sales, service productivity, and inventory valuation with built‑in reports.
Monitor A/R & A/P aging, deposits, and cash flow to stay cash‑confident.
Identify best‑selling SKUs, slow movers, and non‑purchasing customers then act on what’s working.

Inventory You Trust

Stay on top of your stock with real-time visibility across all warehouses, showrooms, trucks, and service vans.

Real-time inventory tracking

Know exactly what’s available.
Reduce oversells and costly surprises with accurate inventory across all locations, including warehouses, showrooms, trucks, and job sites.

Inventory updates automatically as items are sold, transferred, received, or used on service and installation jobs.

Multi-location and truck inventory Manage inventory by location, technician, or vehicle.
Assign materials directly to installers and track usage on jobs to ensure accurate costing and replenishment.

Simplify physical counts and valuation reporting. Serialized and specialty item tracking
Track high-value hearth products and components with precision.
Maintain detailed records for warranties, service history, and compliance needs

Retail Built to Simplify

Process sales quickly and deliver a seamless showroom experience. Manage orders, deposits, special orders, and backorders in one system designed for complex, high-value hearth sales.

Customer history and relationship tracking Access past purchases, service history, and warranties at the point of sale.
Provide personalized recommendations and better post-sale support.

Connected retail and operations

Retail sales flow directly into inventory, service scheduling, and accounting.
Eliminate duplicate entry and reduce errors between departments.

Dynamic Kits

Simplify complex hearth builds and installation packages

LOU’s Dynamic Kits make it easy to sell, quote, and fulfill custom hearth configurations.

Build custom hearth packages
Bundle fireplaces, stoves, venting, accessories, and labor into a single kit with automatic pricing and component updates.

Standardize installs while staying flexible
Create repeatable install packages while allowing customization to ensure the right components every time.

Faster quoting and selling
Guided tools help showroom staff quickly build accurate quotes.

Service That's In Sync

Manage installations, maintenance, and service calls with confidence

LOU Service keeps your installation crews, schedulers, and office staff aligned from quote to completion.

Scheduling and dispatch Plan installations and service appointments with ease.
Drag-and-drop scheduling helps maximize crew availability and reduce travel time.

Mobile tools for installers Equip installers with job details, checklists, and documentation on the go.
Technicians capture notes, photos, signatures, and materials used online or offline.

Job costing and invoicing Track labor, materials, and time for every job.
Generate Invoices quickly, send links to clients, and collect payments online to ensure each job is accurately paid.

Why Use a Complete Business Platform?

Everything stays connected so your team moves faster, your data stays accurate, and your customers stay happy.

Streamlined Data Entry Stop re-entering data between POS, service, inventory, and accounting. LOU does the manual work for you so you enter it once.

Easy Service Management Optimizing routes, schedule service techs, take job site notes, and know what inventory is on your van. Then keep your team in sync online & offline with the LOU mobile app.

100% Accurate Inventory

Track and search real-time inventory across all your stock sites and vehicles. Remove the spreadsheets and endless searching.

Real-time Financials Save days of manual data entry with fully integrated AR, AP, and general ledger.

What makes LOU Different?

100% cloud No Servers. Manage your business anywhere.

Built for Hearth Businesses Workflows that match how your team actually operates.

Human Support

We're here for you. Get an assigned Account Manager and resources that keep your team confident.

Seasonal pricing Scale up for summer and scale down after with seasonal pricing and flexible licensing.

Simple training Save time on training with an easy to use single platform.

Hearth

Built for Hearth Dealers, Retailers & Installers

LOU is the complete cloud based business platform that keeps every part of your business - service, retail, ecommerce inventory, accounting, and reports - seamlessly connected. Simplify daily tasks, stay in sync with your customers, and focus on growing your business.