Service & Delivery

Running a profitable service center can be challenging for any size business, but can be even more demanding during the busy hearth season.  Evosus takes away the challenge with service & delivery features that are practical, intuitive and easy to use.  With Evosus, you’ll be able to get your techs on the road faster and generating more revenue than ever before. 

Quickly drag-and-drop tasks on the service schedule to record changes as they happen throughout the week.

• Troubleshoot Service Calls Over the Phone
  Evosus understands how important it is to ask the right questions when writing up a service order.  Asking the right questions not only provides the right information to service techs, but might also resolve the problem over the phone. Evosus service interviews allow anyone in the company to take a service order and troubleshoot problems over the phone. You’ll be confident the right questions get asked every time a service call is taken.  
• Print Service Documents Quickly and Easily
  Managing multiple service techs is no easy task and distributing paperwork for the day can be even trickier.  Evosus makes it easy by allowing you to batch print, email or save to PDF all necessary service documents including service orders, route sheets, packing slips, service interviews and equipment history. Everything prints in order by day and by tech so it’s easy to get techs on the road fast. Check out Evosus Mobile Service to get techs on the road even faster and without the paper headache.  

Evosus Smart Scheduling will save you time by suggesting technicians for a job based on time available, skill level and zone.

• Streamline Service Order Processing
  Don’t want just anyone scheduling service orders?  Enable your employees to take service requests without assigning dates.  The service manager will be notified the order was created and can schedule accordingly. 
• Stay on Top of Warranty Service Claims
  Since warranty information is tracked and displayed in the customer profile you’ll know immediately if the customer’s equipment is still under warranty.  If so, Evosus makes it easy to process warranty claims through our automated warranty process.  Simply mark a part as warranty on the service order and Evosus does the rest. You can even set marketing campaigns to remind you when a customer’s warranty is about to expire which is the perfect opportunity to check in with the customer and suggest a complete equipment review.